Refund policy

    • Returns: 14-day window from the delivery date.

    • Condition: Items must be unused, in original packaging, and with all tags attached.

    • Exclusions: Personal care, intimate goods, or items marked as "Final Sale" are non-refundable.

    • Shipping: Customer covers return shipping costs. Original shipping fees are non-refundable.

    • Restocking Fee: Apply a 15% restocking fee to offset processing and administrative costs (valid in most US states and EU jurisdictions provided it is clearly stated).

    • Refund Process: Issued to the original payment method within 5–10 business days after inspection.

    • Damaged/Defective: Proof required (photo/video) within 48 hours of delivery for a replacement or full refund.

  • Legal Compliance Strategy:

    • USA: Compliance with FTC standards requires clear disclosure. "All Sales Final" is legal, but 14-day policies protect against chargebacks by proving the customer agreed to terms at checkout.

    • EU (GDPR/Consumer Rights Directive): Under EU law, the 14-day "Right of Withdrawal" is mandatory for online sales. By explicitly stating 14 days, you satisfy the legal requirement while limiting the exposure period.

    • Execution: Display this policy in the footer, on the product page, and—crucially—as a checkbox ("I agree to the Refund Policy") at the checkout page to ensure legal enforceability.

  • Template Content:

    Returns & Refunds Policy

    We accept returns within 14 days of the delivery date. To be eligible, items must be in original, unused condition with packaging intact.

    • Process: Email [Insert Email] with your order number to initiate.

    • Shipping: Return shipping costs are the customer's responsibility. We recommend tracked shipping.

    • Restocking Fee: A 15% restocking fee applies to all returns to cover processing.

    • Non-Refundable: Original shipping charges are non-refundable. Final sale items cannot be returned.

    • Damaged Items: Report defects within 48 hours of receipt via email with photo evidence.

    • Refunds: Once received and inspected, refunds are processed to your original payment method within 5–10 business days